Course Cancellation and Refund Policy

Please read our Cancellation & Refund Policy if you are planning to sign up for a course and make sure you are 100% confident that you can and will attend before registering.

If you cancel three weeks or more prior to the course start date, you will receive a full refund less a $30 administration fee and a $45 digital handbook fee.

If you cancel between two and three weeks prior to the course start date, you will receive a 50% refund.

If you cancel with less than 2 weeks' notice, no refund will be issued for any reason.

Please note: Once purchased, membership fees are non refundable. Please make sure you want to join the association and/or take a course before joining and paying these fees.

Each course handbook costs $45 for members, and it is sent out digitally, so once it is sent, we cannot refund you that cost.

It is important and your responsibility to keep yourself safe, healthy and injury free before a course. Refunds are not given if you fall ill or have an accident that does not allow you to participate. If you are sick on one or more days of the course, have a valid doctor’s note, and immediately get in touch with the instructor we might be able to place you in an alternate course but this is not always possible and if it is possible will be subject to a $45 administration fee. In order to move you into another course we need to have a space available.

Please be aware that we run our courses with small margins to keep prices low, courses require minimum numbers to run, they require many logistics, including trail permits for specific dates, detailed scheduling, travel and accommodation of course staff, and are confirmed two weeks prior to the start date. It is for these reasons this refund-injury policy exists to ensure the not-for-profit IGA and it’s course participants, do not suffer from last minute cancellations; so if a space is not available, you will need to re-register and pay.

If the Interpretive Guides Association has to cancel a course, you will be given the choice of a full refund or transferring your registration for another course.

The refund policy includes, but is not limited to:

  • illness
  • work changes
  • injury
  • level of interest
  • feeling unprepared
  • transportation challenges
  • internet challenges
  • you slept in
  • incorrect scheduling
  • your partner or family member falls ill or hurts themselves
  • you could not find child care
  • death in the family
  • You have purchased the course for someone else who does not attend (including staff)
  • You chose not to take the test
  • You do not want to be certified
  • etc.

Please keep all these reasons in mind when registering and paying for a course. Our ability to offer and run these courses depends on the number of registrants we have. We work hard to keep costs as low as possible. Knowing our participation numbers in advance and guaranteeing these numbers is essential to the operation of this member-based, not for profit organization. If you have questions or concerns, please reach out before signing up.